The Billing process can be a drain on resources

Companies that use multiple systems to gather billing information could be missing out on vital cost savings according to many of RAM’s customers. In-house systems often contain several elements that are not centralised causing the billing process to be heavy on administration and requiring manual input. The following comments were put forward by RAM’s customers when asked to comment on their experience with previous in-house systems:

• Operational, contractual and billing elements are not always in one central system, adding uncessary cost.
• No electronic billing options and the entire billing process is slow and reliant on data from multiple systems.
• Billing can only be produced in one format.
• Data entry is slow and subject to user error.
• Reports are limited and there is no report-writer option or query tool.
• No net book values are available to instantly monitor the true cost of equipment and its replacement.
• Posting transactions to the accounts system is manual, duplicating data entry.
• Key Performance Indicators, such as with unit profitability, are difficult to measure.